Refund policy

APEXTIME takes pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality but that it arrives safely at your nominated delivery address. However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact APEXTIME immediately via email to contact@apextime.cn. 

Customers who have purchased from APEXTIME should note that all returns/exchange enquiries must be received by APEXTIME within 14 days of you receiving your goods at your nominated delivery address. A APEXTIME customer support representative will be in contact with you within 3 business days after receiving your enquiry. Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

*Please Note* inquiry submitted outside of this window are ineligible for a return, refund, or credit. 

Defective or Damaged items

Items that arrive with MAJOR production defects can be exchanged. In these cases, APEXTIME will assist our collectors in returning the item.

– For international collectors, APEXTIME does not cover international return shipping costs, you will need to use your local post or courier to return the item.

APEXTIME will provide exchange or replacement parts for the following MINOR issues based on stock availability. Collectors will be responsible for shipping and handling charges for MINOR issue returns.

  • Manufacturing defect or QC issues affecting random pieces.
  • Paint over or under sprays.

 

Important Things to Note:

  • The collectible must be returned in the same condition it was sent to you. 
  • Send back all figures, accessories, bases, original packaging, and outer shipping cartons. Incomplete product may delay exchanges or refunds.
  • Items that arrive with excessive damage due to improper repacking may be subject to additional fees. typically which is 15% of the product price. Please let us know if you need tips on how to properly pack your item. 

Exclusions:

  • Gift Cards, store credit or any other digital products.
  • Custom/special ordered and first/overseas batch products.

 

Pre-order/Sepcial Order Products

Preorders deposit are non-refundable and non-transferable. Cancellation fee may apply.

 

Refunds

All refunds are at the discretion of APEXTIME. Unless your item is deemed significantly defective or is different from what was advertised you will not be entitled to a refund.

In the event of a refund, we will process your refund within 5-7 business days after receiving your return. It can take up to 14 business days for the funds to post to the original payment method(s), depending on your financial institution. 

Chargeback Disputes and PayPal Claims

In general, we STRONGLY recommend contacting our Customer Support team via email rather than initiating a chargeback dispute or submitting a PayPal claim if you have an issue. Initiating a chargeback dispute or PayPal claim only prolongs your resolution and virtually eliminates the options we have to assist you.

Please keep in mind that any accounts with pending chargebacks or PayPal claims without contacting us, could result in a permanent suspension of your account.